Frequently Asked Questions

  • There are two ways:

    1.) Provide financial documentation that shows the resident grosses (before taxes) three times the monthly rental installment.

    2.) Obtain a guarantor (also known as a co-signer) that can provide financial documentation that shows the resident grosses (before taxes) three times the monthly rental installment.

  • A lot of work and money goes into preparing an apartment. This fee assists the community in preparing an apartment once a resident vacates. We have a specific apartment preparation routine that this administration fee goes towards.

  • There are several ways a resident can pay rent:

    1.) A resident can visit the leasing office to pay in person via check or money order.

    2.) A resident can log into their online resident portal and pay with an e-check, credit or debit card.

  • Yes, we would love your furry friend to come live with us! We allow dogs and cats with a max of two pets allowed per apartment. Weight and breed restrictions do apply to dogs. Please contact the leasing office for more information.

  • Our maintenance team works tirelessly to resolve any maintenance issues quickly and professionally. Our apartment community also offers 24-hour emergency maintenance for additional support. A resident may request maintenance by submitting a work order through their online resident portal.

  • Rent is due on the first of each month beginning with the month the resident’s lease term begins.

  • Iron Trail does require that all residents have renter’s insurance of at least $100,000 in personal liability. If a resident can’t obtain renter’s insurance on their own, Iron Trail does provide a renter’s insurance program that you can enroll in for a monthly fee. This requirement is for the financial protection of both the resident and the community.

  • Each apartment will receive one mail key that will access their mailbox. If a package comes that can fit into the larger parcel box below the mailboxes, a key will be left in the mailbox with a tag that tells you which parcel box it opens. If a package is too large for the mailbox and the parcel box, then the package will come directly to the office staff and the office staff will send you a package notification.

  • Iron Trail will provide residents with access to the apartment community’s utility bill management system so they can setup an account for their electric bill.

  • Initial Move In Fees
    • Administrative Fee: $200
    • Application Fee: $50 per applicant
    • Security Deposit: $500

    Essential Monthly Fees
    • Utilities: Electricity (Duke Energy), water/trash/sewer billed back
    • Valet Trash: Required $30 fee
    • Renters Insurance: Yes, $100,000 minimum liability coverage required
    • Technology / Communications: Optional: $69, $89, or $99 plan
    • Pest Control: $0 routine; tenant repays pest charges caused by them

    Add Ons
    • Pet Deposit: $0
    • Pet Fee: $200
    • Key Fob Fee: $75

    Situational Fees
    • Animal Violations: $0
    • Insurance Violation: Lease violation
    • Late Payment: $100
    • Returned Payment: $50
    • Lease Termination: Equal to two months rent
    • Lease Violation: $0
    • Early Termination: One month’s rent
    • Required Cleaning Fees: $0
    • Key Replacement: $25
    • Lockout Fee: $75
    • Transfer Fee: $500